Frequently Asked Questions (FAQ)

🫒 About Elios Olive Oil

Q: What makes Elios olive oil special?
A: Elios olive oil is crafted from handpicked Greek olives, cold-pressed to preserve their rich flavor and nutrients. We pride ourselves on using traditional methods passed down through generations, ensuring quality in every drop.

Q: Where is your olive oil sourced from?
A: Our olives are grown in the sun-drenched groves of southern Greece, known for producing some of the world’s finest olives.

Q: Is your olive oil extra virgin?
A: Yes, all Elios olive oil is certified extra virgin, meaning it’s made from pure, cold-pressed olives with no chemicals or preservatives.

🚚 Shipping & Orders

Q: Do you ship internationally?
A: Currently, we ship within the United States. We’re working on expanding internationally—stay tuned!

Q: How long does shipping take?
A: Orders typically ship within 2-3 business days. Delivery times vary based on your location, but most U.S. orders arrive within 5–7 business days.

Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a tracking number via email.

💳 Payments & Returns

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Apple Pay, and Google Pay.

Q: What is your return policy?
A: If you're not satisfied with your purchase, contact us within 14 days of delivery for a full refund or exchange. Products must be unopened and in original condition.

🧴 Product & Storage

Q: How should I store my olive oil?
A: Store it in a cool, dark place away from direct sunlight or heat. Proper storage helps maintain its flavor and freshness.

Q: How long does your olive oil last?
A: Our olive oil is best consumed within 18 months of bottling. Check the label for the “Best By” date.

📞 Contact Us

Q: How can I reach customer service?
A: Use the contact form on our website. Or Email at us EliosOilco@gmail.com We aim to respond within 24 hours.